Refund and Return Policy

 

Return and Refund Policy


At Fandom 3D Frames, we strive for your complete satisfaction. If you are not satisfied with your purchase, we offer a clear and transparent return and refund policy.


Return Period


You have 30 days from the receipt of your order to request a return.

To be accepted, the item must be in perfect condition, unused, with intact tags, and in its original packaging. You must also provide the purchase receipt or proof of purchase.


How to Initiate a Return

To start a return, contact us at: 📩 info@fandom3dframes.shop

Once your request is reviewed, we will send you a shipping label for the return and detailed instructions on how and where to send the package.

Do not send the item before receiving our authorization.


📦 Returns must be sent to the address provided by our customer service.

For any additional questions, write to us at info@fandom3dframes.shop.


Damages and Issues

Check your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us immediately. We will evaluate the case and offer you an appropriate solution.


Exceptions / Non-Returnable Items

For safety, hygiene, or personalization reasons, we do not accept returns for the following items:

 

  • Perishable products (food, flowers, plants)

  • Personalized or custom-made items

  • Opened or used intimate or personal care products

  • Hazardous materials, flammable liquids, or gases

  • Items purchased on sale or clearance

  • Gift cards

 


If you have any questions about an item before purchasing, we are available to help.

Exchanges

The fastest way to get what you want is to return the original item and, once approved, place a new order for the desired product.

 

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.


If approved, we will process the refund automatically to your original payment method within up to 10 business days.


Please note that the time it takes to appear in your account may vary depending on your bank or card provider.


If more than 15 business days have passed since we approved the refund and you still have not received it, contact us at:


📩 info@fandom3dframes.shop